Getting Involved
Tenant involvement is a way for tenants and landlords to share information and ideas to improve the standard of housing conditions and services.
Effective tenant involvement benefits both tenants and landlords. It gives tenants an opportunity to influence decisions about the housing service they receive.
Triangle is committed to ensuring that tenants receive the best service possible and recognises that tenant involvement is vital in delivering responsive, efficient and effective services. Triangle also believes that tenant participation and effective community involvement can play a significant role in developing communities.
The Association believes that tenants should be allowed to choose the level and type of involvement they want and will offer a range of options for involvement.
There are a number of ways to get involved. These include:
- Join the Tenant Advisory Panel
- You can write to us with your views via letter or email or call the office
- Getting involved in focus groups to review key processes and services
- Home visits such as settling in visits
- Giving your views in the annual tenants survey
- Helping us to review tenant information such as newsletters and forms
Tenant Advisory Panel
The Tenant Advisory Panel is an advisory group of Tenants established by Triangle for the purpose of consultation. The panel is advisory in nature.
The Panel aims to encourage tenant involvement in the Association’s activities and to gain a better understanding of customers, clients and their expectations. Triangle intends to collect feedback and to monitor the services we provide.
All members of the Tenant Advisory Panel can get involved in the following ways:
- Contributing to the Tenant Newsletter
- Customer Journey Maps
- Satisfaction Surveys
- Mystery Shopping
- Consultation regarding policy development and change
- Estate Walks
- Environmental Improvement Schemes
- Community Safety and Reduction of Antisocial behaviour
- Local Champions / Voluntary Wardens
- Tenant Lead Inspections
Consultation
Triangle is required by law to inform you and consider your views about building work, improvements and maintenance matters whenever these affect your home.
It may concern the services that we provide directly for you or the effect of our activities in the area in which you live.
We aim to fulfil our legal obligations by consulting individuals or groups who are affected by our activities.
Consultation may take the form of:
- individual letters
- local or general newsletters,
- public meetings or
- any other method that seems appropriate.
However, there is no need for you to wait until we approach you. Please feel free to approach us, individually or as a group, about any aspect of our activities affecting you or which you would like to change or influence in some way.
